A queue management system is primarily a system that ensures that customers get served in the correct order and provides the tools to systematically manage the customer flow and waiting experience throughout the customer journey.

A queuing system can contain either or both software and hardware that help businesses facilitate the customer’s access to services, plan and manage customer flow and staff, and gather data to improve the customer experience by collecting customer feedback.

  • Decrease actual waiting time by better time management and resource allocation

    A queuing system helps you manage and divide your customer flows into various queues for faster assistance and allocate needed resources efficiently and more accurately while helping you streamline the entire customer journey across the different interactive touchpoints.

  • Reduce customer uncertainty with notifications and messaging

    With a queue management system, customers can get SMS or email notifications with reminders of their appointments, information about how to prepare for their appointments, and use self-service kiosks or virtual check-in links to announce their arrival for their appointments.

  • Keep customers entertained with media solutions in the waiting area

    Integrating media displays with a queue management system will help keep the waiting customer entertained and informed, which in turn decreases their perceived waiting time. Furthermore, as the customers are entertained, time moves faster and helps leave a positive waiting experience.

  • Allow customers to wait wherever they prefer with a mobile ticket

    With advanced queue management systems, it is possible to introduce the option of getting a mobile ticket instead of a physical one to your customers and tend to more preferences.

  • Enable staff planning and increase staff mobility

    Gathering real-time data on staff performance and visitor volumes with a queue management system can facilitate managers to do efficiently plan staff resources and request more for more if sudden increases in customer volumes occur.

  • Match the right staff competence to each customer case

    With queue management software, businesses can segment customers into different service lines so that the customer requests are matched with the most competent staff members with relevant expertise to assist with the customers’ cases.

  • Identify bottlenecks and improve operations

    Gathering data throughout the customer journey, such as service times and waiting times, gives you a complete overview of your current service performance.


Years experience


Certified experts


End user satisfaction


Service desk


Global reach

Our Managed IT services will help you succeed. Let’s get started



  • Network

    Cloud services are network dependent, which is why DellWest network management and monitoring services have become critical to IT.

  • Service desk

    DellWest’s 24/7 support is about maximizing service efficiency, resolving problems and driving continuous service improvement.

  • Infrastructure

    DellWest ensures your IT infrastructure is always optimized to support the stable and highly available services organizations demand.

  • Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

  • Applications

    DellWest supports Software as well as on-premise deployments, ensuring applications are always optimized for the best possible user experience.

  • Managed services plus

    DellWest provides advanced management tools to clients who want to take their IT Service Management to a higher level.

Why choose us


  • conversations-4872_af60b258-251e-41af-b238-dfb706d7b3d4

    Quick response

    We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

  • diploma-2983_a6bb0b64-dbc1-431e-ac00-a83597982a0


    In more than 10 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

  • messaging-app-4876_473fc710-9ecc-4785-9e78-8c9f00ae9498

    No geek speak

    You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

  • flag-2979_1fd1d414-4b4f-4887-a94a-493ba8e0b0c7

    Business savvy

    We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

  • source-code-1900_d2c3a8cb-9d49-47a9-aa2d-152f24e446d6

    One Stop Shop

    We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

  • happy-emoji-2947_45d5bb03-c67d-4e73-a316-a5e7f4a9f2f7

    100% Satisfaction Guarantee

    We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Stop wasting time and money on technology. Explore our company

How It Works


Please contact our team or complete the form below. A representative will contact you shortly.

  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the Software Solution agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.