Client: Urban Pizzeria
Industry: Food & Beverage – Fast Casual Dining
Location: Kenya
Service Delivered: Custom Restaurant Management System
Platform: Web & POS-Integrated Application

🧩 The Challenge

Urban Pizzeria, a growing fast-casual restaurant brand, was experiencing challenges in managing orders, inventory, table reservations, and daily sales reporting across branches. Manual tracking and outdated POS systems led to order delays, stock discrepancies, and missed revenue insights.

💡 Our Solution

DELLWEST  developed a custom Restaurant Management System (RMS) designed to streamline Urban Pizzeria’s front-of-house and back-office operations. The system offered real-time integration between order processing, inventory, kitchen operations, and financial reporting.

Key Features:

  • Order & Table Management – Seamless dine-in, takeaway, and delivery workflows

  • Point of Sale (POS) – Intuitive POS interface with real-time kitchen order tracking

  • Inventory & Ingredient Tracking – Auto-deduction of stock based on menu orders

  • Staff Access Control – Role-based logins for waitstaff, kitchen, and admin teams

  • Daily Sales Reports – Auto-generated sales, expenses, and profit summaries

  • Customer Database – Record frequent diners, preferences, and feedback

  • Mobile Optimization – Tablet support for waiters and kitchen staff on the move

🚀 The Results

Following implementation, Urban Pizzeria achieved:

  • 40% faster order turnaround time

  • Inventory waste reduced by 30%

  • Accurate real-time reporting across locations

  • Improved customer experience with faster service and fewer errors

  • Streamlined staff accountability and shift management

🧭 Technologies Used

  • Backend: PHP Laravel

  • Frontend: React.js (with POS interface optimization)

  • Database: MySQL

  • POS Integration: Custom API for printer and payment devices

  • Security: User roles, transaction logs, data backups

📣 Client Feedback

“This system has changed how we run the restaurant. From the kitchen to the cashier, everything is smoother, faster, and more accurate. We can now grow confidently with a tech-driven foundation.”
– Restaurant Manager, Urban Pizzeria