Client: Enkapune Cowboy Park
Industry: Hospitality & Tourism (Lodge, Restaurant & Events)
Location: Kajiado County, Kenya
Service Delivered: Integrated Restaurant and Room Management System
Platform: Web-Based System with POS & Reservation Modules

🧩 The Challenge

Enkapune Cowboy Park, a unique destination offering restaurant dining, room accommodations, and outdoor activities, struggled with managing bookings, food orders, inventory, and guest check-ins. The use of fragmented manual processes led to overbookings, delayed room service, and inefficient billing.

The management required a centralized system to streamline both hospitality and restaurant operations under one digital platform.

💡 Our Solution

DELLWEST  developed a custom Restaurant and Room Management System tailored for the hybrid business model of Enkapune Cowboy Park. The system integrates guest reservations, restaurant POS, and staff tasking into a single, easy-to-use interface.

Key Features:

🛏️ Room Management

  • Guest booking and calendar view

  • Check-in/check-out automation

  • Room availability tracking

  • Housekeeping task assignments

  • Guest history and preferences

🍽️ Restaurant Management

  • POS system for dine-in, takeout, and in-room dining

  • Menu management with real-time pricing

  • Kitchen order display (KDS) integration

  • Table and waiter assignment

  • Daily sales and performance tracking

📋 Admin & Reporting

  • Dashboard overview of room and restaurant activity

  • Staff user roles and shift logs

  • Inventory usage tracking (kitchen and amenities)

  • Financial reports, occupancy rates, and food sales analysis

  • SMS/Email notifications for booking confirmations

🚀 The Results

After system deployment, Enkapune Cowboy Park experienced:

  • Fully synchronized operations between accommodation and dining

  • 90% reduction in double bookings and missed reservations

  • Faster service delivery through POS-linked kitchen notifications

  • Better inventory planning with live consumption data

  • Enhanced guest experience through smoother check-ins and accurate billing

🧭 Technologies Used

  • Backend: PHP Codeigniter

  • Frontend: Vue.js with responsive design

  • Database: MySQL

  • Integrations: SMS gateway, POS printers, housekeeping module

  • Hosting: Cloud-based with data encryption and automated backups

📣 Client Feedback

“Before this system, we were juggling paperwork and spreadsheets. Now, everything is integrated — from guest check-ins to food orders. It has revolutionized how we operate and serve our guests.”
– Managing Director, Enkapune Cowboy Park