Client: Farmcity Autocare
Location: Isiolo, Kenya
Industry: Automotive – Authorized Isuzu Dealer
Service Delivered: Custom Garage Management System (GMS)
Platform: Web-based Application

🧩 The Challenge

Farmcity Autocare, a growing Isuzu dealer and service center in Isiolo, faced operational inefficiencies in managing vehicle service bookings, spare parts inventory, job card tracking, and customer records. Their existing process was largely manual, resulting in delays, errors, and a lack of real-time visibility into garage operations.

💡 Our Solution

DELLWEST  designed and developed a custom Garage Management System tailored to the unique needs of Farmcity Autocare. The system streamlined day-to-day operations and introduced automation in key areas:

Key Features:

  • Job Card Management – Track service requests, technician assignments, and status updates.

  • Customer & Vehicle Records – Maintain a full history of services, diagnostics, and repairs.

  • Inventory Control – Real-time tracking of spare parts and alerts for low stock.

  • Billing & Invoicing – Automated quotation and invoicing based on job cards and part usage.

  • Booking System – Schedule and manage service appointments with reminders.

  • User Access Control – Role-based access for admin, mechanics, and reception staff.

  • Reports & Analytics – Customizable reports for management review.

🚀 The Results

After implementation:

  • Service turnaround time improved by 35%

  • Inventory stock-outs reduced by 60%

  • Customer satisfaction increased due to faster service and accurate billing

  • The management gained real-time insight into daily operations and performance

🧭 Technologies Used

  • Backend: PHP Laravel

  • Frontend: Vue.js

  • Database: MySQL

  • Hosting: Secure cloud environment

  • Security: Role-based access, audit logging

📣 Client Feedback

“This system has transformed how we manage our garage. Everything is organized, faster, and we can serve our customers more professionally.”
– Operations Manager, Farmcity Autocare