Effective Date: January 2020
Company: Dellwest Tech
Address: Nairobi, Kenya
Contact: [email protected]

At Dellwest Tech, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you interact with our website, SaaS platforms, and custom software services.

1. Information We Collect

We collect the following categories of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Billing and payment details

b. Account Information

  • Username and password
  • Project preferences and settings
  • Communication preferences

c. Usage Data

  • IP address
  • Device and browser type
  • Pages visited, time spent
  • Cookies and tracking identifiers

d. Project or Client-Specific Information

  • Business requirements
  • Documents or files you upload
  • Feedback and support queries

2. How We Use Your Information

We use your data to:

  • Provide SaaS features and manage your account
  • Deliver custom software development services
  • Process transactions and generate invoices
  • Send you service updates, promotions, or newsletters (you may opt-out)
  • Analyze platform usage and improve user experience
  • Respond to inquiries and provide support
  • Fulfill legal or regulatory obligations

3. Legal Bases for Processing (GDPR-Compliant)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Your consent (e.g., newsletter subscriptions)
  • Performance of a contract (e.g., project delivery)
  • Compliance with legal obligations
  • Our legitimate interests (e.g., platform improvement)

4. Sharing Your Information

We do not sell your data. We may share it with:

  • Service providers (hosting, analytics, payment gateways like Stripe/PayPal)
  • Team members or contractors bound by confidentiality
  • Regulatory or legal authorities, if required by law

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Analyze website traffic (e.g., Google Analytics)
  • Improve site performance
  • Track marketing effectiveness (e.g., Facebook Pixel)

You can control cookie preferences via your browser settings.

6. Data Security

We implement strong security measures, including encryption, access controls, and secure infrastructure, to protect your data. However, no system can be 100% secure.

7. Data Retention

We retain your data only as long as necessary for:

  • Providing services
  • Meeting legal or tax obligations
  • Resolving disputes
  • Enforcing agreements

8. International Transfers

Your data may be stored or processed outside Kenya, including in countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Your Rights

You may have the right to:

  • Access the data we hold about you
  • Correct or update your data
  • Request deletion or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority (if applicable)

To exercise your rights, contact: [email protected]

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

12. Contact Us

For questions, concerns, or data access requests, contact:
Dellwest Tech
Nairobi, Kenya
📧 [email protected]